Privacy Policy
This Privacy Policy explains how Hpniub (hereinafter referred to as “we”, “us”) collects, uses, and protects your personal information when you visit our official website (www.hpniub.com) and purchase our wall art and decorative paintings. We are committed to protecting your privacy and ensuring the security of your personal information. By using our website and services, you agree to the collection and use of your information in accordance with this policy.
1. Information We Collect
We only collect personal information that is necessary for providing our services, processing orders, and communicating with you. The information we may collect includes:
- Basic contact information: such as your name, email address, and shipping address, which are required to process your orders and deliver our wall art products.
- Order-related information: such as your order number, purchased products (wall art and decorative paintings), payment details (we do not store your full payment card information), and order processing status.
- Website usage information: such as your IP address, browser type, and pages visited on our website, which is collected automatically to improve our website performance and user experience.
2. How We Use Your Information
We use your personal information for the following purposes, which are closely related to our services and your shopping experience:
- Process and fulfill your orders: including verifying your order details, processing your order within 1-3 business days, arranging free shipping (7-15 business days delivery), and updating you on order status.
- Handle returns and refunds: if you apply for a return within 30 days after receiving the goods, we will use your information to process the return and complete the refund handling within 7 business days.
- Provide customer service: respond to your inquiries, solve your problems, and communicate with you via email (service@hpniub.com) when necessary.
- Improve our services and products: analyze website usage data to optimize our website, and improve the quality of our wall art and decorative paintings to better meet your needs.
3. How We Protect Your Information
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. We use secure technologies to store and transmit your information, and limit access to your personal information to only those staff who need it to provide our services.
Please note that no method of data transmission or storage is 100% secure. We will do our best to protect your information, but we cannot guarantee absolute security.
4. Sharing Your Information
We will not sell, rent, or share your personal information with any third parties for marketing purposes. We may only share your information with trusted third parties who assist us in providing services, such as shipping companies (to deliver your wall art products) and payment processors (to handle your payments), and these third parties are required to protect your information and only use it for the purposes we specify.
5. Your Rights
You have the right to access, correct, or delete your personal information that we hold. If you want to exercise these rights, or if you have any questions about how we handle your information, please contact us via email: service@hpniub.com.
6. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services or relevant laws. Any updates will be posted on our official website (www.hpniub.com), and the updated policy will take effect when it is posted.
7. Contact Us
If you have any questions, concerns, or suggestions about this Privacy Policy or our handling of your personal information, please contact us:
Email: service@hpniub.com
Official Website: www.hpniub.com